Our Refund Policy
Last Updated: 07/11/2025
At Foodypaa, customer satisfaction is our top priority. We strive to deliver your food fresh, accurate, and on time. However, if something goes wrong with your order, we’re here to help.
1. Eligibility for Refund:
You may request a refund in the following cases:
* You received the wrong order or missing items.
* The food was damaged, spoiled, or not consumable upon delivery.
* The order was not delivered due to an error on our part.
Refunds will not be provided if:
* You provided incorrect delivery information.
* You changed your mind after the order was confirmed.
* The food was consumed partially or fully.
2. Refund Request Process:
If you believe you are eligible for a refund:
1. Contact our customer support within 2 hours of receiving your order.
2. Provide your order ID, registered contact number, and a photo of the issue (if applicable).
3. Our team will review your request and notify you of the outcome within **1–2 business days.
3. Refund Method:
* Approved refunds will be processed to your **original payment method** (UPI, credit/debit card, wallet, etc.).
* Refunds typically take **7–10 business days** to reflect in your account.
4. Cancellations:
* Orders cannot be canceled once they are confirmed and being prepared.
* In cases where the restaurant or delivery partner cancels an order due to unavailability or technical issues, you will receive a full refund.
5. Late or Missing Refunds:
If you haven’t received your refund after 7 business days, please:
* Check with your bank or payment provider.
* Then contact us at **[foodypaa1@gmail.com]* with your refund reference number.
6. Contact Us:
For refund-related queries, please reach out to:
📧[foodypaa1@gmail.com]
📞[+91 9528 838 188]
🌐 [www.foodypaa.com]